CompareStack/Zoho CRM vs SugarCRM
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Updated March 2026 · Independent Analysis

Zoho CRMvsSugarCRM

SugarCRM starts at $19/mo, 5% cheaper than Zoho CRM's $20/mo. Zoho CRM is rated higher at 4.2/5 vs SugarCRM's 3.8/5.

Z
Zoho CRM

Full-featured CRM for businesses of all sizes with extensive customization

★ 4.2/5Founded 1996250K+ businesses users
Try Zoho CRM Free →
S
SugarCRM

AI-powered CRM platform for mid-market and enterprise businesses

★ 3.8/5Founded 20047K+ customers users
Try SugarCRM Free →

⚡ Quick Stats

⭐
Avg Rating
Zoho CRM4.2/5
SugarCRM3.8/5
🏆 Zoho CRM wins
💰
Starting Price
Zoho CRM$20/mo
SugarCRM$19/mo
🏆 SugarCRM wins
🔧
Features
Zoho CRM15
SugarCRM15
🏆 Zoho CRM wins
🎁
Free Plan
Zoho CRMYes ✓
SugarCRMNo
🏆 Zoho CRM wins

📊 Ratings Breakdown

Z

Zoho CRM

4.2/5 avg
G2 Score4.1/5
Capterra Score4.3/5
Overall Avg4.199999999999999/5
S

SugarCRM

3.8/5 avg
G2 Score3.8/5
Capterra Score3.8/5
Overall Avg3.8/5

⚡ Quick Verdict

Independent analysis based on features, pricing, and user ratings

Choose Zoho CRM if you need:
  • ✓ Lead Management
  • ✓ Deal Management
  • ✓ AI Assistant (Zia)
  • ✓ Reports & Analytics
  • ✓ Social CRM
Try Zoho CRM Free →
Choose SugarCRM if you need:
  • ✓ Opportunity Management
  • ✓ Sales Forecasting
  • ✓ AI Predictions
  • ✓ Reporting
  • ✓ Campaign Management
Try SugarCRM Free →

🔧 Feature Comparison

Zoho CRM uniquely offers Lead Management, Deal Management, AI Assistant (Zia). SugarCRM uniquely offers Opportunity Management, Sales Forecasting, AI Predictions. Both share 5 features including Contact Management, Workflow Automation, Email Integration.

Feature
Zoho CRM
SugarCRM
Contact Management
✓
✓
Workflow Automation
✓
✓
Email Integration
✓
✓
Mobile App
✓
✓
API
✓
✓
Lead Management
✓
✗
Deal Management
✓
✗
AI Assistant (Zia)
✓
✗
Reports & Analytics
✓
✗
Social CRM
✓
✗
Inventory Management
✓
✗
Custom Modules
✓
✗
Canvas Design
✓
✗
Telephony
✓
✗
Web Forms
✓
✗
Opportunity Management
✗
✓
Sales Forecasting
✗
✓
AI Predictions
✗
✓
Reporting
✗
✓
Campaign Management
✗
✓
Case Management
✗
✓
Custom Fields
✗
✓
Role-based Access
✗
✓
Third-party Integrations
✗
✓
Data Enrichment
✗
✓
Total Features
15
15

💰 Pricing Comparison

SugarCRM starts at $19/mo, 5% cheaper than Zoho CRM's $20/mo.

Z

Zoho CRM Plans

Free tier available

Free
Free
  • • 3 users
  • • Leads & contacts
  • • Tasks
StandardBest Value
$20/user/mo
  • • Scoring rules
  • • Workflows
  • • Multiple pipelines
Professional
$35/user/mo
  • • SalesSignals
  • • Blueprint
  • • Inventory management
Enterprise
$50/user/mo
  • • Zia AI
  • • Custom modules
  • • Multi-user portals
Ultimate
$65/user/mo
  • • Advanced BI
  • • Enhanced feature limits
Full Zoho CRM pricing breakdown →
S

SugarCRM Plans

Paid plans only

EssentialsBest Value
$19/user/mo
  • • Contact management
  • • Pipeline
Standard
$59/user/mo
  • • Forecasting
  • • Quotas
Advanced
$85/user/mo
  • • AI predictions
  • • Geo mapping
Premier
$135/user/mo
  • • Revenue intelligence
  • • Advanced AI
Full SugarCRM pricing breakdown →
🔔 Get notified when prices change

❓ Frequently Asked Questions

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