CompareStack/Zoho CRM vs Freshsales
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Updated March 2026 · Independent Analysis

Zoho CRMvsFreshsales

Freshsales starts at $11/mo, 45% cheaper than Zoho CRM's $20/mo. Freshsales is rated higher at 4.5/5 vs Zoho CRM's 4.2/5.

Z
Zoho CRM

Full-featured CRM for businesses of all sizes with extensive customization

★ 4.2/5Founded 1996250K+ businesses users
Try Zoho CRM Free →
F
Freshsales

AI-powered CRM for sales teams by Freshworks

★ 4.5/5Founded 201060K+ customers users
Try Freshsales Free →

⚡ Quick Stats

⭐
Avg Rating
Zoho CRM4.2/5
Freshsales4.5/5
🏆 Freshsales wins
💰
Starting Price
Zoho CRM$20/mo
Freshsales$11/mo
🏆 Freshsales wins
🔧
Features
Zoho CRM15
Freshsales15
🏆 Zoho CRM wins
🎁
Free Plan
Zoho CRMYes ✓
FreshsalesYes ✓

📊 Ratings Breakdown

Z

Zoho CRM

4.2/5 avg
G2 Score4.1/5
Capterra Score4.3/5
Overall Avg4.199999999999999/5
F

Freshsales

4.5/5 avg
G2 Score4.5/5
Capterra Score4.5/5
Overall Avg4.5/5

⚡ Quick Verdict

Independent analysis based on features, pricing, and user ratings

Choose Zoho CRM if you need:
  • ✓ Lead Management
  • ✓ Workflow Automation
  • ✓ AI Assistant (Zia)
  • ✓ Reports & Analytics
  • ✓ Email Integration
Try Zoho CRM Free →
Choose Freshsales if you need:
  • ✓ AI Lead Scoring
  • ✓ Visual Pipeline
  • ✓ Built-in Phone
  • ✓ Email Tracking
  • ✓ Workflows
Try Freshsales Free →

🔧 Feature Comparison

Zoho CRM uniquely offers Lead Management, Workflow Automation, AI Assistant (Zia). Freshsales uniquely offers AI Lead Scoring, Visual Pipeline, Built-in Phone. Both share 4 features including Deal Management, Contact Management, Mobile App.

Feature
Zoho CRM
Freshsales
Deal Management
✓
✓
Contact Management
✓
✓
Mobile App
✓
✓
API
✓
✓
Lead Management
✓
✗
Workflow Automation
✓
✗
AI Assistant (Zia)
✓
✗
Reports & Analytics
✓
✗
Email Integration
✓
✗
Social CRM
✓
✗
Inventory Management
✓
✗
Custom Modules
✓
✗
Canvas Design
✓
✗
Telephony
✓
✗
Web Forms
✓
✗
AI Lead Scoring
✗
✓
Visual Pipeline
✗
✓
Built-in Phone
✗
✓
Email Tracking
✗
✓
Workflows
✗
✓
Reporting
✗
✓
Chat & Messaging
✗
✓
Custom Fields
✗
✓
Territory Management
✗
✓
Integrations
✗
✓
Sales Sequences
✗
✓
Total Features
15
15

💰 Pricing Comparison

Freshsales starts at $11/mo, 45% cheaper than Zoho CRM's $20/mo.

Z

Zoho CRM Plans

Free tier available

Free
Free
  • • 3 users
  • • Leads & contacts
  • • Tasks
StandardBest Value
$20/user/mo
  • • Scoring rules
  • • Workflows
  • • Multiple pipelines
Professional
$35/user/mo
  • • SalesSignals
  • • Blueprint
  • • Inventory management
Enterprise
$50/user/mo
  • • Zia AI
  • • Custom modules
  • • Multi-user portals
Ultimate
$65/user/mo
  • • Advanced BI
  • • Enhanced feature limits
Full Zoho CRM pricing breakdown →
F

Freshsales Plans

Free tier available

Free
Free
  • • Unlimited users
  • • Contact management
  • • Built-in chat
GrowthBest Value
$11/user/mo
  • • Visual pipeline
  • • AI contact scoring
  • • Workflows
Pro
$47/user/mo
  • • Multiple pipelines
  • • AI deal insights
  • • Custom modules
Enterprise
$71/user/mo
  • • Forecasting
  • • Audit logs
  • • Custom objects
Full Freshsales pricing breakdown →
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❓ Frequently Asked Questions

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